FAQ's
Who is Lightcast-Store.com?
We have been in the electronics and telecom business since 2003 and have been online since 2005. Our main office and returns center is located at 170 Waites Ave. suite 110, Cropwell AL 35054. We have 2 main warehouses, one located near our office in Alabama and the other in Illinois. We have a few very small warehouses elsewhere but most orders will ship from either our ALabama warehouses depending on our inventory.
How do I return a product?
Simply e-mail us at sales@lightcastnetworks.com within 30 days of receiving your product and we will issue you a RMA (return merchandise authorization) number to return your product. No returns are accepted without an RMA number. Some products are special order or customized and other rules may apply sen on the order page for that product.
How do I contact you?
Our toll free number is 1-678-339-2326 ext 3. Our fax number is 1-678-623-0222. You can also contact us via e-mail @ sales@lightcastnetworks.com .
Do you have a mail order catalog?
Sorry, we do not have a mail order catalog at the present time. To maintain the lowest prices online, all of our products are shown on our website.
What kind of shipping options do you have?
We offer most USPS, UPS and FEDEX Ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 2PM CST. All orders placed after 2PM CST will be shipped the following business day. We do not offer Saturday delivery at the present time. Many orders are shipped “no signature required” for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a result of packages being left in your absence. Call us for signature required. We can take your shipping account number as well, call and inquire.
How much is shipping?
We offer some Free shipping, some weighted shipping and some FLAT RATE shipping.
When would I get my order?
Ground orders will arrive in 3-7 business days. 2nd day orders will arrive in 2 business days and overnight orders will arrive the following business day if placed before 3PM EST. Please be aware that weekends are not considered business days. Some products may be on backorder, we will contact you if so and we do not charge credit cards when on back order unless you agree. Many speciality orders and Intenrtional orders will be prepaid only per your agreement.
Do you price match other websites?
Absolutely! If you find a lower price online, we will meet or beat it!
Details:
Our low price guarantee is honored only at the point of sale. Price matching is not retroactive therefore; we will not honor any price adjustments after the point of sale under any circumstances.
We will only compare prices for the exact part number and brand as shown on our website.
We will only compare base prices, which do not include shipping or tax.
All items must be in stock on the competitor's website.
Please call or Email us with the following information:
Link to the competitor's website.
Part Number and Brand.
Competitor's cost.
Our cost.
How do I place an order?
You can place an order by calling us @ 1-678-39-2326 ext 2, by e-mail @ sales@lightcastnetworks.com and we will contact you, or by placing an order on our secure website. www.lightcast-store.com
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, checks from pre-approved companies and govt entities, and money orders. All credit cards must be issued by a bank in the United States. We do accept international credit cards at this time with pre-approval. Please call on international ordering.
How do I pay by check or money order?
All checks and money orders should be payable to Lightcast, Inc.
You can mail your check/money order to: Lightcast, Inc.
PO BOX 538 Cropwell, AL 35054. Please do not mail a check or money order without first obtaining a quote/invoice number from our sales department.
Do you charge sales tax?
We charge 7% sales tax in the state of Alabama.
Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address.
Do you ship internationally?
Yes but call us for method, at the present time we do ship outside the United States. Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package leaves the United States. You will be responsible for all return shipping charges back to the United States should you choose to return your order.
Do you ship to Alaska and Hawaii?
Yes! Alaska and Hawaii customers can enjoy all of the same benefits as the lower 48 states.
When can I track my package?
Tracking numbers are available within 24 hours. All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also click your link in the email confirmation you received to track your shipment, or use our tracking feature in all of our sites under the "My Account" link. If you do not have an e-mail address, please call us and we will provide you with your tracking information.
Can I cancel my order?
We do not accept order cancellations after shipping at this time. Please call us asap to cancel.
Can I change my order after I place it?
Generally we do not accept order changes at this time, however, we may be able to make an exception in some cases.
I didn’t get my item on time; do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies (DHL, FedEx, and UPS) reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a “blackout area” overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason.
We are also not responsible for delays that occur such as: adverse weather conditions, train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.
Part of my order is missing. What do I do?
Please contact us and we will assist you.
What happens if I refuse my order?
If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via email or telephone to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings.
First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors’ to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call UPS @ 1-800-PICK-UPS, and they will send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with UPS. UPS claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement products will have to be reordered until your claim is settled.
If you chose FEDEX or USPS, call us for details.
What if my product fails? What type of warranty does my product have?
Most of our products come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may have an extended warranty. Please also refer to the manufacturer information that was included with your product for additional information.
If your product fails we will issue you an RMA number to return the product. Faulty items and improperly installed items return decisions are left up to the particular manufacturers’ rules and regulations. We process the return for you by accepting the itme and then forward the item directly to the manufacturer for final approval. Installation of certain items should be handled by a Certified Technicians, and you should maintain a copy of the repair order after the repair is completed for your records. Remember, that having a certified technician install a product does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return.
If your item is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.
What if my product arrives damaged?
If your product arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to call UPS @ 1-800-PICK-UPS within 24 hours and UPS will pick up the package at no cost to you. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
If you chose FEDEX or USPS, call us for details.
When will I get my RMA number?
Most RMA numbers are issued within 48-72 hours. Your RMA number along with complete return instructions will be e-mailed to you within 72 hours of the initial request. If you do not receive your RMA number within this time frame, please contact us as there may be an issue with your return.
Will I have to pay a restocking fee?
If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.
How long do product refunds take?
Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.
Do you offer exchanges or replacement products?
All products must be returned and reordered.
What if I returned my product without an RMA number?
If you sent your product back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number.
If you can provide a return tracking number, it will take approximately 10-12 weeks to process your return if your return is located. All products returned without an RMA number will be charged a restocking fee. No exceptions.
If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.
How should I ship back my return?
We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.
Please make sure to properly pack your return and clearly write your RMA number on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered “resellable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
My product broke while I was installing it, can I return it?
We cannot accept returns on any product that has been damaged due to incorrect installation.
I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any product that is missing parts, hardware, or instructions.
I installed my product, can I return it?
All items must be in new resellable condition. We cannot accept items that have been used, installed, or disassembled.
My product is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
My product is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
I got a wrong product, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
How much will my refund be?
Refunds will only be issued on the product itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.
Copyright
Everything found at Lightcast Inc., is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML, images, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lightcast Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lightcast Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
Trademarks
All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Lightcast Inc., or other respective owners that have granted Lightcast Inc., the right and license to use such marks.
Disclaimer
All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Lightcast Inc., disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Lightcast Inc., does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Lightcast Inc., , reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Limitation on Liability
Lightcast Inc., will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Lightcast Inc., has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
